Fix a problem
Answer one question at a time. Each troubleshooter ends with a fix, or a support request with your answers filled in.
Device not detected
RS3 can't see your logger over USB or Wi-Fi.
Start →Data won't download
The session list is empty, or downloads stop part-way.
Start →No GPS lock or no lap times
The device won't lock GPS, or sessions have no laps.
Start →A channel is missing or reads wrong
A sensor or ECU channel is blank, missing or reads the wrong value.
Start →SmartyCam video won't sync or play
Video is missing, out of sync, damaged or has no overlays.
Start →RS3 won't start or crashes
Race Studio 3 crashes, freezes or won't open.
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