Device not detected

Try this

Power the device, then reconnect

1. Check the power supply, battery or power cable.
2. Turn the device on and wait for it to finish starting.
3. Reconnect the USB cable and open the Devices page in RS3.

Try this

Swap the cable and port

1. Use a USB cable you know carries data.
2. Plug straight into the computer, not a hub.
3. Reboot the computer, then open RS3 and check the Devices page.

Try this

Reinstall the latest RS3 release

1. Download the current release from AiM (see Downloads).
2. Install it over the top of your current version; AiM backs up configurations first.
3. Reboot, then reconnect the device.

Downloads

Next step

Send us the details

1. Turn on RS3 logging, reproduce the problem, then zip C:\AIM_SPORT\RaceStudio3\logs and attach it to the contact form.

Try this

Join the device's Wi-Fi network

1. Turn on Wi-Fi on the device.
2. In RS3, click the Wi-Fi icon and pick the device's network.
3. Open the Devices page; the device should appear.

FAQ: How do I connect over Wi-Fi?

Try this

Allow RS3 through antivirus and firewall

1. Add Race Studio 3 to your antivirus exclusions.
2. Allow RS3 on private and public networks in Windows firewall.
3. Reconnect to the device's Wi-Fi and check the Devices page.

FAQ: Wi-Fi connects but RS3 shows nothing

Try this

Apply AiM's Windows 11 24H2 notes

1. Update RS3 to the latest release.
2. Follow the Windows 11 24H2 section in the RS3 manual.

Manuals

Try this

Share the Mac's Wi-Fi as Ethernet

1. In Parallels or VMware, share the Mac's Wi-Fi to Windows as an Ethernet connection.
2. Join the device's network on the Mac, then open RS3 in Windows.

FAQ: Does RS3 run on a Mac?

Next step

Send us the details

1. Turn on RS3 logging, reproduce the problem, then zip C:\AIM_SPORT\RaceStudio3\logs and attach it to the contact form.