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SmartyCam video won't sync or play

Video is missing, out of sync, damaged or has no overlays.

Were the video and data downloaded from the same session?

YesNo / not sure

Try this

Download both, then reopen

  1. Download the video and the data for the same session.
  2. Reopen the session in RS3 Analysis.
Did that fix it?No, contact support

What's wrong with the video?

It plays but is out of syncIt won't play or is damagedOverlays are missing on the video

Try this

Synchronize in Analysis

  1. Use Synchronize in RS3 Analysis to line up video and data.
Did that fix it?No, contact support

Try this

Let RS3 repair the file

  1. Copy the damaged file and its .fof file into one folder first.
  2. Import from that folder into Race Studio 3; it repairs the file automatically.

FAQ: My video file is damaged

Did that fix it?No, contact support

Try this

Check the SmartyCam setup

  1. Check the overlay channels in the SmartyCam configuration.
  2. Check the camera is connected to the AiM logger.
  3. Still missing? Contact us.

Contact

Did that fix it?No, contact support

Related questions

All Video and SmartyCam FAQs