Troubleshooter
No GPS lock or no lap times
The device won't lock GPS, or sessions have no laps.
Does the device show GPS satellites or a lock?
Is the antenna plugged in with a clear view of the sky, and have you waited a few minutes outdoors?
Devices with an external GPS module (such as GPS09) need it connected and mounted with a clear view up.
Try this
Give it sky and time
- Check the GPS antenna or module is plugged in.
- Power up outdoors, away from buildings and covered pits.
- Wait a few minutes for the first lock.
Did that fix it?No, contact support
Try this
Update the firmware
- Update the device firmware from Web Updates in RS3.
- Try again outdoors.
- Still no lock? Contact us with the device model and firmware version.
Did that fix it?No, contact support
Is the track loaded on, or detected by, the device?
Try this
Load or create the track
- Open the Tracks manager in RS3.
- Find your track by country, or create it.
- Send it to the device.
FAQ: How do I add or create a track?
Did that fix it?No, contact support
Try this
Check the lap source and start/finish
- Check the lap source (GPS or beacon) in the configuration.
- Check the start/finish position on the track.
- In Analysis, re-apply the correct track to the session.
Did that fix it?No, contact support