Troubleshooter
RS3 won't start or crashes
Race Studio 3 crashes, freezes or won't open.
Did it start after an update or an antivirus change?
Try this
Add RS3 to antivirus exclusions
- AiM lists known issues with AVG, Norton and Windows Defender.
- Add Race Studio 3 to your antivirus exclusions, then restart RS3.
Did that fix it?No, contact support
Is the computer a Mac or an ARM-based laptop?
Try this
Check the platform
- RS3 needs 64-bit Windows; on a Mac it runs in a Windows virtual machine.
- ARM systems often lack the drivers RS3 needs.
FAQ: Does RS3 run on a Mac?FAQ: ARM laptops
Did that fix it?No, contact support
Have you reinstalled the latest release over the top?
Try this
Reinstall the latest release
- Download the current release from AiM.
- Install it over your current version.
- Restart the computer and open RS3.
Did that fix it?No, contact support
Next step
Send us the details
- Turn on RS3 logging, reproduce the problem, then zip C:\AIM_SPORT\RaceStudio3\logs and attach it to the contact form.