Troubleshooter
Data won't download
The session list is empty, or downloads stop part-way.
Does the session list appear in RS3?
Try this
RS3 can't see the device yet
- Work through the Device not detected troubleshooter first.
Did that fix it?No, contact support
Does the download start, then fail?
Try this
Steady the Wi-Fi link
- Move within a few meters of the device.
- Turn off VPNs and disconnect other Wi-Fi networks.
- Retry, or switch to USB.
- Still failing? Make sure RS3 and the device firmware are both current (Web Updates).
Did that fix it?No, contact support
Is the computer's disk nearly full?
Try this
Free up disk space
- Data and video need room. Free up space on the drive RS3 saves to.
- Retry the download.
Did that fix it?No, contact support
Next step
Send us the details
- Turn on RS3 logging, reproduce the problem, then zip C:\AIM_SPORT\RaceStudio3\logs and attach it to the contact form.